At nellashopping.com, we take the privacy of our users and customers very seriously. This privacy policy describes how we collect, use, protect, and share your personal data. By using our website, you agree to the practices described in this policy.
1. Data Controller
The data controller of your personal data is:
- Owner: Marcos Doganiero
- Trade Name: nellashopping.com
- Registered Office: C. Panizo 62, 28039 Madrid, Spain
- C.I.F./N.I.F.: ESY2397750Z
- Email: [email protected]
2. Personal Data We Collect
We collect the following personal data when you use our website:
- Contact Information: Name, email address, postal address, phone number.
- Account Information: Username, password (when you register).
- Purchase Information: Information about purchased products, order history.
- Browsing Information: IP address, browser type, pages visited, time spent on the site.
- Payment Information: Payment information (managed through secure payment gateways and not stored on our servers).
3. Purpose of Data Processing
We use your personal data for the following purposes:
- Manage and process your orders.
- Provide customer support.
- Personalize your experience on our website.
- Send information about products, promotions, and offers (if you have given your consent).
- Improve our website and services.
- Comply with our legal obligations.
4. Legitimization of Processing
The legal basis for processing your personal data is:
- The fulfillment of the purchase contract (to manage your orders).
- Express consent (to send you commercial information).
- Legitimate interest (to improve our services and ensure the security of the website).
- Compliance with legal obligations.
5. Data Retention
We will retain your personal data for the time necessary to fulfill the purposes described in this policy, as well as to comply with our legal obligations. In general, we will keep your customer data as long as you are a customer and, subsequently, for the legally established time.
6. Sharing Personal Data
We may share your personal data with third parties in the following situations:
- Payment service providers (to process your payments).
- Transportation companies (to deliver your orders).
- Email marketing service providers (if you have given your consent).
- Competent authorities (if required by law).
In any case, we will only share the information necessary for each purpose and we require these third parties to maintain the confidentiality and security of your data.
7. Data Security
We have implemented technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, and destruction. We use security protocols to protect payment information. However, no transmission over the Internet is 100% secure and we cannot guarantee the absolute security of your data.
8. Your Rights
You have the right to:
- Access your personal data.
- Request the rectification of your data.
- Request the deletion of your data.
- Request the limitation of the processing of your data.
- Object to the processing of your data.
- Request the portability of your data.
- Withdraw your consent (if the legal basis is consent).
You can exercise these rights by contacting us through our contact page. Please note that we may request additional information to verify your identity.
9. Changes to this Privacy Policy
We may update this privacy policy at any time. Changes will be posted on this page. We recommend that you review this policy periodically to be informed of how we protect your information.
10. Contact
If you have any questions or concerns about this privacy policy or the processing of your personal data, please do not hesitate to contact us through our contact page.